Senior Systems Analyst

Are you looking to work for a company that encourages you to take ownership and do the right thing rather than just the easiest thing?

At Realty Income, we strive to do that and more each and every day.  We want to give our community more than we take from it and have a bit of fun along the way.

As our Senior Yardi Systems Analyst, you will be the subject matter expert for Yardi, and work with end users to understand requirements and develop solutions using a variety of tools and techniques. Your responsibilities will include application administration, custom query and report creation, end-user support, training, troubleshooting, and documenting the business process and procedures.

You will bring with you a proven track record of excellent customer service and professional client interactions and experience in applying in-depth technical support and detailed product knowledge to proactively provide technology and administrative support for all internal applications and technology products.

Day-to-Day Expectations:

• Troubleshooting Yardi application issues and escalating to senior staff or vendors where necessary. Frontline support for tier 1 and 2 support requests via our helpdesk system related to Yardi and Yardi integrations. 
• Management of our user account base, permissions, and licensing requirements while adhering to SOX audit controls and defined access request and new hire provisioning processes.
• Monitoring system stability and use to ensure a high level of reliability. Provide leadership and technical guidance to identify system deficiencies, analyze problems and solutions to conclude and implement corrective action.
• Analysis of application feature requests and provision appropriate solutions with both customers and vendors. Analyzes business processes to plan, design, monitor, and troubleshoot application solutions using current versions of business application software; provides training and necessary user support to assist with the understanding of business processes being executed in the systems.
• Under supervision of the Enterprise Applications Manager, assist with coordination of enhancements, upgrades, patches, and testing to Yardi and Yardi modules according to established change management processes and procedures.
• Notify management of project risks and impediments; proactively work with other members of the team to complete assigned tasks as defined by project scope and timelines. Define and scope related project tasks, goals and deliverables with proper timelines and schedule.
• Create ad-hoc queries and reports.  Understand business reporting requirements and develop custom reports.

Technical Expertise

• Apply your experience in supporting Yardi or other ERP systems to decipher errors and find solutions.
• Use in-depth knowledge and skills in Microsoft SQL Server, and relative systems to perform a full range of SQL queries.
• Using your understanding of ERP systems to create & modify tables, views, and reports as needed
• Routinely create relational tables and databases; design and build views to display data; and import and validate data from various types of input.
• Familiarity with Yardi YSR Reporting and SSRS reports is a plus