Director of Facilities Operations - Division of Operations

Facilities Management and Campus Services (FMCS) consists of nearly 400 personnel, including more than 100 in-house, bargaining unit staff, and executes 70,000 facilities related work orders each year.  We provide the critical operational support services required for university’s missions of research, education and student development.  As the university’s sole provider of facilities related services, we are the primary steward of Carnegie Mellon’s physical infrastructure—charged with providing utility services, deferred maintenance planning, facility repairs, facility maintenance and facility services to the nearly 100 university owned buildings in Pittsburgh. At Carnegie Mellon University, FMCS defines our core activities through stewardship of university facilities and customer happiness. In order to carry out these strategically important activities, we focus on the areas of technological enhancement, process improvement, quality assurance, and teamwork. We are searching for a Director of Facilities Operations for a key, senior management position in FMCS. This is an excellent opportunity if you thrive in a highly collaborative environment where consensus building across the complete range of academic and administrative functions is key to success.   In this role, you will be responsible for managing a broad array of aggregated functions including 24-hours facilities operations, utility operations, contracted custodial services, roads & grounds services, life safety systems management, access control operations and logistics operations.    

Your core responsibilities will include:  

• Directs and manages the supervisors and professional staff through whom Facilities Operations operates all facilities and grounds, provides preventive, emergency, and routine maintenance services for facilities, grounds, and related equipment and systems including utility distribution systems, and conducts maintenance projects.
• Works closely with other FMCS managers to integrate the functions and services with those of all other FMCS work groups; coordinates with university managers and other facility managers and staff regarding support for major events, work assignments (in-house vs. contracted), project priority setting, and charge-out determinations.
• Assembles operating budget proposals for the foregoing functions based on levels of maintenance services desired, on expected maintenance projects, and on needs for operating equipment and tools. Controls expenditures to assure effective use of each customer’s funds, and to obtain full use of allocated funds without over-expending the department’s allocation.
• Collaborates with and supports other university activities especially departments with related functions such as Student Affairs, Campus Design & Facilities Development, Enterprise Risk Management, Computing Services and & Dining, Environmental, Health & Safety and the University Police.
• Develops and provides plans for the strategy of Facilities Operations to other FMCS senior managers and to the VP of the division.

Flexibility, excellence, and passion are vital qualities within FMCS.  Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a dynamic population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.    

You should demonstrate:  

• Interpersonal skills to maintain composure when dealing with difficult situations and/or individuals;
• Ability to meet inflexible deadlines, work under pressure, and with frequent interruptions;
• Broad comprehension of organizational and management goals, and ability to function competently in a team environment;
• Capability to respond quickly and effectively to changing situations, while balancing conflicting priorities;
• Excellent analytical, organizational, supervisory, reasoning, problem-solving, and conflict resolution skills;
• Excellent verbal and written communications skills, as well as high computer and systems literacy; and
• Ability to maintain or oversee accurate and detailed records with a close attention to detail.

You should be able to work outside business hours as weekend and evening work may be required.

Qualifications  

• Bachelor’s degree in engineering or a related field required; Masters preferred.Equivalent combination of education, certification (EIT, APPA, IMFA, PMP, etc), and experience may be considered.
• Minimum ten years of progressive leadership experience in facility operations and maintenance services required.Experience in higher education, preferably a research university, as well as experience managing a large unionized workforce highly desired.
• Registration as a Professional Engineer in Pennsylvania preferred.