Description
RESPONSIBILITIES
The purpose of this position is to serve as the lead solutions and team manager to ensure effective pre-sales efforts are being driven to prospective clients while working in tandem with the Business Development team. Drives strategy in solutions design. Designs and provides solutions and aligns client scope with Service Catalog to drive client success. Management of the Service Catalog.
Travel as needed (25-35% target)
Acts as the lead thought leader and team manager to ensure effective pre-sales efforts are being driven to prospective clients while working in tandem with the Business Development team.
Leads the overall strategy and enablement in solution design efforts to support and drive client success.
Supports the Sales team with pre-sales efforts to qualify, pursue and close strategic business development opportunities.
Meets with prospective clients to understand and interpret their current processes, technical environment, and key business issues/drivers.
Coordinates and delivers pre-sales technical and architectural review sessions with prospects.
Align and document client scope requirements within the Services Catalog
Creates and maintains pre-sales demos.
Prepares and delivers executive, architectural, and technical presentations.
Assists in RFI/RFP responses to clearly define all requirements.
Intersects with the Client Enablement Business office and P&P functions to complete client specific proformas including thoughts specific, but not limited towards staffing and pricing.
Assists in the hand-off of new customers from Sales to Implementation.
Provides feedback to the Product Management team on new feature requests and product enhancements from the new prospect client base.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (BA/BS) from 4-year college or university in Business or related field. 5+ years of consulting or solution design/engineering experience; Facilities Management preferred.
Lean Six Sigma or related Process Improvement capacity preferred.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Must be comfortable presenting to senior level client executives.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve advanced problems and deal with a variety of options in complex situations. Requires advanced analytical and quantitative skills.
Demonstrable experience with implementations of Services and/or Software solutions.
Proficient skills with Microsoft Office products (Word, Excel, PP, Outlook, Project).
Comfortable working in a fast-moving environment with dynamic objectives. Willingness to travel extensively and sometimes with short notice.
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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