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Service Desk

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
San Diego
 CA
Postal Code
92130
Country
United States

This job is no longer active.

Description


Realty Income is an S&P 500 company located in San Diego. Founded in 1969 and listed NYSE since 1994, we have delivered compound average annual total returns of ~16%. Realty Income owns more than 5,600 commercial real estate properties with an enterprise value of over $22 billion. Our tenants include companies such as Walgreens, FedEx, Treasury Wine Estates, 7-Eleven and Lifetime Fitness. In aggregate, we have tenants operating in nearly 50 industries across 49 states and Puerto Rico. Our company attracts individuals who value integrity, perseverance, and teamwork. If you appreciate working in a professional environment that rewards employees based on meritocracy and values a work-life balance, make sure to apply today!

We are looking to hire an experienced Service Desk Analyst who will be responsible to provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions. This position is responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.


The primary duties of the Service Desk Analyst include:

  • Provide Service Desk support.
  • Monitor and respond quickly and effectively to requests received through the Information Technology Service Desk.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software, and software licenses.
  • Maintain the Service Desk budget.
  • Report system outages to System Administrators.
  • Manage all security patches to end points.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware, and software upgrades as required.
  • Produce statistics and reports to management and other senior IT staff as needed.
  • Performs other duties as assigned.

Education, Certifications, and Experience:

  • Bachelor’s degree from an accredited university in Computer Science, Information Systems, or a combination of experience and study is desirable. Will consider related qualifications and experience in lieu of Degree.
  • At least 3 years direct work experience in an Information Technology Help Desk capacity, including all aspects of hardware & software support.
  • Experience in managing full life cycle hardware & software projects, large scale systems deployment and/or information technology initiatives preferably in Real Estate.

Knowledge and Skills Required:

  • Atlassian Software administrative and development experience preferred.
  • Excellent knowledge of Microsoft Windows and Office applications.
  • Experience with administering and troubleshooting Apple iOS mobile devices.
  • Active Directory experience preferred.
  • Critical thinker and problem solver.
  • Excellent time management skills.
  • Ability to work in a team environment.
  • Excellent verbal and written communications skills.
 

Job Sector


 

Experience


1+ to 2 years


This job is no longer active.

Finance / Investment Retail San Diego Full Time CA Administration, Technology Analyst or Associate other