General Manager of HTSC & Head of Corporate Real Estate

 

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HSBC Operations, Services and Technology (HOST) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition. As part of HOST, the China Corporate Real Estate (CRE) function provides professional property and technical advice to HSBC entities in China on matters such as the development of property strategies, portfolio rationalization, purchase and sale of property, technical requirements, engagement of consultants and CSR including fire and safety issues.

 

HSBC Technology & Services (China) Limited (HTSC) is a wholly owned subsidiary of The Hong Kong and Shanghai Banking Corporation Limited, which officially started its business on 28 October 2009. HTSC provides IT and CRE services support to HSBC customers around Mainland China, Hong Kong and other Asia Pacific regions. It is committed to becoming the most respected and customer-driven financial and back-office services support employer.

 

We are currently seeking an experienced professional to take on the role of General Manager of HTSC & Head of CRE.

 

 

Role Purpose:

 

Reporting to the Head of CRE (In Region), the individual has direct responsibility for the delivery of the full range of Property (PW&E), Facility and Project Management services, across a diverse portfolio. This is achieved through leadership and management of a fully integrated CRE team, comprising both global and local supplier partner teams as well as an internal team of property professionals.

 

This role will be appointed as the General Manager of HTSC (HSBC Technology & Services (China) Limited).

 

Principal Accountabilities:

 

- Direct responsibility to deliver country CRE cost targets, headcounts, portfolio metrics, sustainability and overall agreed service level targets.  Actively manage spend within approved revenue and capex budgets, in line with the Bank’s approval processes and delegated authorities, and to provide robust financial information in support of AOP, planning and budgeting through the year;

- Direct responsibility for the delivery of a full range of Facilities, Real Estate (PW&E) and Capital Project Management services, with strategic leadership, guidance and SME skills drawn from regional and global CRE;

- To be a trusted advisor to the business.  Be innovative and forward thinking and deliver initiatives that evolve the current real estate offering in line with ongoing HSBC business transformation activities e.g. RBWM Digital; Retail solutions; Sustainability; Workplace  solutions, etc;

- Direct ownership and management of CRE Operational Risk and Controls in line with Group Standards Manual, CRE Functional Instructions Manual and Standard Operating Procedures;

- Drive required level of customer satisfaction in relation to the real estate services offered across the portfolio and striving for continuous improvement;

- Work closely with both the external supplier partners and the internal customer base;

- Proactively lead and manage the internal real estate team and supplier partner resources to implement an overarching real estate strategy for the country in line with global strategies;

- Embed partnership model with global suppliers working together with them as One Team;

- Actively influence and manage the real estate portfolio through collaboration with key CRE leaders;

- Building and maintaining relationships with senior executives and business customers within country;

- Drive a values-led high performance culture in CRE team in support of CRE Target Operating Model (TOM);

- Drive a risk-aware culture and implement additional measures over and above Group guidelines as necessary to achieve this;

- Strategic asset management of the real estate portfolio and the delivery and implementation of facilities and CAPEX management services to the portfolio as a whole.

- Ownership of the accuracy of all golden sources of CRE data at a country level including timely and accurate updates, leveraging data-driven metrics in the role in business partnering and metroplans;

- To actively contribute to the sustainability agenda through the delivery of current building design standards and other initiatives;

- To effectively manage all outsourced supply partners / vendors in line with CRE and Group Policy;

- Manage CRE operational risk and controls ensuring that CRE and our suppliers complies with local regulatory requirement and the Bank’s policies and processes, particularly FIM’s and DIM’s, and the Operational Risk Management Framework;

- As the General Manager of HTSC, to take charge of the management of business operations of the company; draft the company’s basic management system; draft plans on the establishment of the company’s internal management departments and other powers conferred by the board of directors.

   

Job Field

 : Real Estate

Primary Location

 : Asia Pacific-China-Shanghai-Shanghai

 

Schedule

 : Full-time 

Shift

 : Day Job

Type of Vacancy : Country vacancy

Job Posting

 : 16-Apr-2018, 13:48:26 

Unposting Date

 : 16-May-2018, 23:59:00