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Account Coordinator (Remote in AZ, OH, TX, FL)

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
Akron
 OH
Postal Code
44301
Country
United States

This job is no longer active.

Description


POSITION SUMMARY:

The Account Coordinator works with our customers, service providers, and employees to deliver some combination of facilities maintenance services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality. Accountable for successfully managing the work order resolution process.

DUTIES & RESPONSIBILITIES:

Executes the operational processes for work order management and service partner follow up

Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, problem resolution, including critical thinking and post-service activities.

Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed

Clearly and effectively communicates verbally and in writing with clients and service providers daily to maintain a first-class relationship using phone, email, reports and internal and 3rd-party systems

Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities

Works with client and service provider personnel to maintain and troubleshoot system access and usability

Provides required reporting, data, and dispatch updates for assigned client(s)

Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing

Manages client specific programs such as landlord, warranty, inactive locations, etc.

Supports Digital & Technology development by providing user acceptance testing for system releases

Monitors/updates system reconciliation reports

Administers onsite "do not exceed" requests

Assists with service provider invoice collection and auditing

Performs other duties, activities, or projects as assigned

May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies

SKILLS & QUALIFICATIONS:

Knowledge, Skills & Abilities:

Knowledge of customer service principles and practices

Demonstrated problem-solving and critical thinking skills

Proficiency with MS Office (Outlook, Excel, Word) and other systems

Demonstrated professional verbal and written communication skills

Familiar and comfortable with making outbound calls

Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket

EDUCATION & EXPERIENCE:

High School diploma or GED (General Education Degree) required. Associate's or Bachelor's degree preferred.

Customer service-related experience required

Previous facilities management experience preferred

Project management or trade experience / expertise helpful

Engineering and/or Maintenance related experience/training preferred

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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Job Function


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Job Sector


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Experience


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This job is no longer active.

Akron Full Time OH Account Coordinator (Remote in AZ, OH, TX, FL) other