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Tenant Services Coordinator

Full Time
Real Estate Field
  • Administration
Postal Code
United States

This job is no longer active.


Synergy Investments, a leading Boston commercial real estate firm, seeks a full time Tenant Services Coordinator. Synergy is a high-performing company with opportunity for the right individual to join our staff and grow with our organization.  Must exhibit a highly polished demeanor, and control in a multi-tasking environment, with experience in a professional office setting.  This position reports to the Director of Property Management.

Essential Job Responsibilities

  • Receive, respond and process all tenant requests via Building Engines, telephone, fax and e-mail.
  • Distribute work order requests and maintain work orders; and maintain prompt communication with tenants and Property Management team. Responsible for ensuring that the requests are tracked and completed in a timely basis.
  • Notify PM/APM of any repeat tenant issues or significant problems.
  • Coordinate Engineering staff/vendor on-call process and after hours work at the building with property personnel. Maintains logs of all after hour and weekend work related issues.
  • Maintain internal emergency call-trees and manage 24-hour call center vendor. 
  • Follow-up with building vendors and contractors on daily service issues as needed
  • Prepare invoices and proposals for approval including collecting and attaching appropriate back-up for Tenant related jobs. 
  • Maintain tenant certificates of insurance through our online portal.
  • Assist the Property Management team to coordinate furniture deliveries and tenant move-ins/move-outs.
  • Keep tenants informed by memo of holidays, security issues and special maintenance projects.
  • Assist in all tenant events and tenant relations programs
  • Coordinates annual Tenant Survey Program and maintains ongoing tenant relations on a day-to-day basis.
  • Maintains building access card system and key coordination among Synergy employees, tenants and vendors.
  • Performs other related duties and assignments as required.


Qualifications and Experience

  • Bachelors Degree or equivalent from a 4-year college program.
  • Strong organizational skills with abilities to prioritize, manage details, and multi-task.
  • Strong customer service, organizational, time management and verbal and written communication skills.
  • Must enjoy working in a fast-paced entrepreneurial environment.
  • Proficiency with Microsoft Office suite (Word, Excel); Adobe Acrobat and Yardi a plus; willingness to learn other software.
  • At least two years customer service or office management experience required, property management experience preferred

Job Functions

  • Administration
  • Operations

Job Sectors

  • Hospitality / Entertainment
  • Office
  • Retail


1+ to 2 years

This job is no longer active.

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