Description
JOB SUMMARY
Can be located anywhere with heavy traveling involved.
Account Operations Manager will manage and conduct the training of Base Building new hire and existing staff at client sites.
Develops, manages, and audits comprehensive facility management programs focused on facility regulatory requirements.
Perform facility maintenance management and safety programs for a facility and manage performance metrics in accordance with account KPI's (Key Performance Indicators).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Over see and audit a quality assurance program for facility maintenance and compliance in regulatory requirements
Develop and administer training plans for Base Building technicians
Mentor technicians by motivating, providing guidance and directions to help them achieve their goals
Develop and maintain positive working relationships across all levels of the organization
Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agree upon reporting requirements.
Manages technician performance on base building training to ensure best pricing and service level performance.
Oversees safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.
Other duties as assigned Competencies (as demonstrated through experience, training, and/or testing):
* Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles.
* Skill in determining training needs, including identifying the components of performance and developing strategies for achieving performance improvement.
* Provides hands-on training
* Oral and written communications skills; presentation and group facilitation skills.
* Skill in the preparation and delivery of training programs in multiple settings.
* Planning, organizing, record maintenance, and project management skills.
* Skill in observation, coaching and providing feedback to employees.
* Strong interpersonal skills, with the ability to interact effectively with various employees, and across diverse cultures.
* Strong customer service and results orientation.
TRAVEL
* This position travels 50% of the time
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma or GED (General Education Degree) required.
Bachelor's degree preferred.
Min of 4 years Engineering and/or Maintenance Management related experience/training.
Highly experienced in regulatory requirements for building maintenance, including: Fire and Life Safety, Electrical, HVAC, Plumbing, among others
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department
Physical Demands (Must be able to perform with or without reasonable accommodation):
Lift and move totes up to 49 pounds each Regular bending, lifting, stretching and reaching both below the waist and above the head
Occasionally push and pull wheeled dollies loaded with products up to 100 pounds during site visits Engage in full manual dexterity in both hands and wrists Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
Ability to climb ladders and gangways safely and without limitation Dexterity in eye/hand coordination, feet (foot pedals), manual (picking, pinching, holding, grasping), and wrist motion (repetitive flexion/rotation) Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours and wet or uneven surfaces Must be able to stand/walk for up to 10-12 hours
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
This job is no longer active.