Description
Provides support and technical assistance to users for complex issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams. Develops client accounting systems identified as a result of systems enhancement requests or process improvement projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leads and implements small to intermediate size system migrations, new client implementations and system upgrades.
Designs and develops custom reports based on internal and external client business requirements.
Assists Supervisor with reviewing system and user request reports to ensure all systems supported are in compliance with established best practices, regulatory requirements, CAPP, internal controls and SAS70.
Identifies, analyzes, and provides solutions for process and system improvements. Actively participates in Lean Six Sigma projects and internally driven projects, to increase efficiencies and customer satisfaction. Communicates ongoing feedback on team, project and department impact of projects.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Four-year college degree in Accounting, Finance, Business Administration, MIS or related field required. A minimum of six years experience in real estate, accounting or financial systems required. Demonstrated expert knowledge of software related to real estate accounting and/or financial management systems.
Lean Six Sigma Green Belt Training preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to effectively respond to highly complex inquiries or requests, and successfully convey and explain system and accounting issues to non-system users.
Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to comprehend, analyze, and solve complex problems in standard and non-standard situations involving several options. Requires advanced analytical and quantitative skills.
Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Advanced knowledge of Microsoft Excel, including pivot tables, lookups, macros and formulas; programming and SQL experience. Requires a high level of commitment to customer service. Must work well under pressure with proactive approach to routine and non-routine occurrences. Advanced organizational skills, attention to detail, and openness to new ideas and procedures.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Resolves escalated questions and problems within the department. Develops, recommends, and implements functional operational programs and procedures. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department. Works independently.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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